Terms of service

Terms of Service

Effective Date: 26 May 2026
Website: Lost Boy Clothing
Contact Email: support@lostboy.shop

1. Introduction

Welcome to Lost Boy Clothing ("Lost Boy", "we", "us", or "our").

These Terms of Service govern your use of our website, products and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our website or purchase our products.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • All information provided during checkout is accurate and complete.
  • You have the legal authority to enter into a binding agreement.

3. Products and Availability

We strive to display products, colours and descriptions as accurately as possible.

However:

  • Colours may appear differently depending on screen settings and devices.
  • Product images are for illustration purposes and may vary slightly from the final item.
  • We reserve the right to modify, discontinue or remove products at any time without notice.

All products are subject to availability.

4. Made To Order Products

Lost Boy Clothing operates primarily on a made-to-order basis.

This means products are manufactured specifically for each customer after an order has been placed.

As a result:

  • Orders cannot be cancelled once production has started.
  • We do not offer exchanges.
  • Customers are responsible for selecting the correct size, colour and product before completing checkout.

Please review sizing guides carefully before purchasing.

5. Pricing and Payments

All prices are displayed in the currency shown at checkout.

We reserve the right to:

  • Change prices at any time
  • Correct pricing errors
  • Cancel orders affected by obvious pricing mistakes

Payment must be received in full before an order enters production.

6. Shipping and Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

Lost Boy Clothing is not responsible for delays caused by:

  • Postal services
  • Couriers
  • Customs procedures
  • Weather conditions
  • Industrial action
  • Events outside our reasonable control

Risk in products passes to the customer upon delivery.

Customers are responsible for providing accurate shipping information.

7. Refunds and Returns

Please refer to our Refund Policy for full details.

As our products are made to order:

  • We do not offer refunds for change of mind.
  • We do not offer size exchanges.
  • We do not offer returns because a customer ordered the wrong size, colour or style.

Refunds or replacements may only be considered where an item arrives damaged or contains a verified manufacturing defect.

Claims must be submitted within 48 hours of delivery and include clear photographic evidence.

8. Intellectual Property

All content on the Lost Boy website, including but not limited to:

  • Logos
  • Artwork
  • Graphics
  • Product designs
  • Branding
  • Photography
  • Videos
  • Text content

is owned by or licensed to Lost Boy Clothing and protected by intellectual property laws.

You may not:

  • Copy
  • Reproduce
  • Modify
  • Distribute
  • Sell
  • Republish

any content without our prior written permission.

9. User Conduct

You agree not to:

  • Use the website unlawfully
  • Attempt to gain unauthorised access to systems or data
  • Interfere with website functionality
  • Upload malicious software or harmful content
  • Use the website in any way that may damage our business or reputation

We reserve the right to suspend or terminate access where misuse occurs.

10. Limitation of Liability

To the fullest extent permitted by law, Lost Boy Clothing shall not be liable for:

  • Indirect losses
  • Consequential losses
  • Loss of profits
  • Loss of business
  • Loss of data
  • Loss of opportunity

arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the relevant order.

Nothing in these Terms excludes liability where such exclusion would be unlawful.

11. Force Majeure

We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Fire
  • Flood
  • Pandemic
  • Government action
  • Industrial disputes
  • Supply chain disruptions
  • Internet or hosting failures

12. Third Party Services

Our website may contain links to third-party websites, services or payment providers.

We are not responsible for the content, policies or practices of any third-party services.

Use of third-party services is at your own risk and subject to their own terms.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you agree to the collection and processing of information in accordance with our Privacy Policy.

14. Right To Refuse Service

We reserve the right to refuse, restrict or cancel orders where we reasonably believe:

  • Fraud may be involved
  • Incorrect pricing has occurred
  • Abuse or harassment has been directed towards staff
  • The order violates these Terms
  • There is a genuine operational issue preventing fulfilment

15. Changes To These Terms

We may update these Terms of Service from time to time.

Updated versions will be posted on our website with a revised effective date.

Continued use of the website after updates constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms or use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

For questions regarding these Terms of Service, please contact:

Lost Boy Clothing
Email: support@lostboy.shop

By accessing our website or placing an order, you acknowledge that you have read, understood and agreed to these Terms of Service.