Contact Information Policy

Effective Date: 26 May 2026

Contacting Lost Boy Clothing

Lost Boy Clothing provides customer support exclusively through email.

Our official customer support email address is:

This is the only authorised contact method for customer enquiries, including:

Order enquiries
Shipping and delivery questions
Damaged item claims
Product information requests
Website support
Refund enquiries
General customer service matters

Response Times

We aim to respond to all enquiries as quickly as possible. Response times may vary depending on enquiry volume, weekends, public holidays and seasonal demand.

Submitting multiple enquiries regarding the same issue may result in longer response times.

Unofficial Contact Methods

Lost Boy Clothing does not provide customer support through:

Social media direct messages
Social media comments
Personal email addresses
Telephone support
SMS or messaging services
Third party platforms not operated by Lost Boy Clothing

Messages sent through unofficial channels may not receive a response.

To ensure your enquiry is received and handled correctly, please contact:

support@lostboy.shop

Information Required

To help us assist you efficiently, please include where applicable:

Full name
Order number
Email address used for the order
Description of the issue
Supporting photographs if reporting damage or defects

Customer Conduct

We are committed to providing friendly and professional support.

Abusive, threatening, discriminatory, harassing or inappropriate communications towards Lost Boy Clothing staff may result in communications being terminated and future support being restricted where permitted by law.